There was a teleseminar I was interested in attending last week (promoted in a colleague's e-newsletter) and so I dutifully clicked the "register here" link. That link took me to another web page (after 3 tries), which gave me another description of the same teleseminar and asked me to "register here". I clicked that second link and it brought me to yet a third page which asked me to, you guessed it, "click here to … [Read more...]
3 Steps to Getting The Most Out of Conferences and Workshops
Once you return home from a conference or workshop, it's easy to forget all the things you learned and promised yourself you'd implement. After all, you're back in your regular environment: your family needs attention after you've been gone, work tasks have piled up, personal items need handling. How are you to "catch up" and incorporate all the new things as well? Here's my simple process for ensuring I implement and put new ideas … [Read more...]
Are You Preventing Sales and Turning Away Customers?
A few days ago, my assistant was looking into toll free number services. After researching the websites of two companies, she called in frustration: The websites were a jumble of confusing facts and figures. When she called the companies, she got different answers from different people. I bet you've had this same experience with at least one company. Has anyone had this experience with you? In their struggle to get clients and customers quickly, … [Read more...]
4 “Must Know” Tips for Pricing Your Services
One of the worst moments in a business owner’s life is that silent moment between when you quote your rate to a potential client and his response. True, that hardly a second goes by, but it can feel like an eternity. “Will he hire me?” “Did I go too high?” And when he says “YOU’RE HIRED!”, a new set of doubts creeps over you: “Should I have gone higher?” “Did I lowball the price just to get a client?” You know the … [Read more...]
Do You ‘Make a Sale’ or ‘Provide an Experience’?
You ordered a glass of wine and two bottles of water. The bill came to US $40. Are you shocked? Horrified? I recently came across a receipt from my trip to Italy last year and, rather than cringe in pain when seeing that receipt again, I smiled at the instant memory of the experience which it generated. It was one of the few nice days we had and I was sitting with my uncle and mother at an outside table in the center of Piazza … [Read more...]
The Most Common Client Objections and How to Deal with Them
"A desire can overcome all objections and obstacles." -- Anonymous Think about the above quote for a second. When you want, I mean REALLY want something, you can almost always rationalize getting it. You find a way to overcome that nagging little voice whose job it is to object and throw up obstacles. I want you to view objections as a good thing. Yes, seriously! If your prospects have objections, it means they are considering hiring you or … [Read more...]
Common Courtesy as a Client Magnet
I recently needed to contact a vendor regarding a delivery question. Without naming names, I can tell you that the vendor is a small business and I do a not-insignificant amount of business with them. The person who answered the phone (not the owner) sounded as if my call were an interruption in her day (ever have this happen to you?). She was not pleasant and wanted to get me off the phone as quickly as possible. She was able … [Read more...]
Are you remarkable?
The last month has been incredibly busy as I've been helping to care for my father-in-law and spending time with him daily (he's doing FABULOUS!), wrapping up my website, hosting a very successful 'Jumpstart My Ezine' 4-week teleseminar (what a special group of entrepreneurs we had!) and putting the final touches on two new products, in addition to filling all but one space in my coaching programs. In the middle of all this, my DH has contracted … [Read more...]
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